User research is more than just a job, it’s a skillset that can be used to solve all kinds of messy and difficult challenges. In the wake of the murder of George Floyd, many companies started reevaluating long-held policies around political activism, engagement, and the impact of social events on their workforce. In this talk, Alexandra and Ashley will explain how they used user research to help guide Spotify’s response in a way that supported Black Spotify employees, and how you can use your skills to create change too.
